Not receiving all of our newsletters?
This newsletter is a roughly fortnightly production, with two newsletters every month. Some people sometimes ‘complain’ that they haven’t received the latest newsletter. This is nearly always because your email provider has put it somewhere other than your main Inbox. This note explains why that happens and what you can do about it.
Why does it happen?
Some email providers, notably Microsoft/Hotmail, appear to be positively hostile towards newsletters. When in doubt, they often put newsletters into your spam/junk folder.
Other email providers, notably Google/Gmail, like to guess what you might want to do and then do it for you. For example, when a Gmail account is set up, its default configuration for mobile devices and for access using a browser (but not when using normal email software) is usually to divide your Inbox into four separate folders, namely Primary, Social, Promotions and Updates. When anyone sends you an email, Google’s software automatically reads that email and decides which of the four boxes to put it into. With the newsletters, Google sometimes sends them to Primary, sometimes Promotions, and sometimes Updates. Some Gmail users don’t read the emails that are put into their Promotions or Updates folders. (For the technically minded, the above only happens if you are using IMAP protocols rather than POP3 protocols).
What you can do about it?
If you can successfully tell your email provider that you want to receive the newsletter, then it will always be put into your main Inbox. Depending on how your email software is set up, this can often be achieved by simply replying to this or any other newsletter. This will then (hopefully) result in my email address (firstname.lastname@example.org) being added to your address book which, in turn, will (hopefully) cause future newsletters to be placed in your main Inbox, which is where you want them.. This is a process called ‘whitelisting’.
Another way of achieving the same thing is to add my email address (email@example.com) to your address book manually.
If you are a Gmail user, you can force the emails to be put into your main Inbox by switching off the Social, Promotions and Updates folders in the settings in your email app. There is no downside to doing this. If you want to do this but can’t work out how, give Guy a ring (0411 520 850) and he will talk you through it. An alternative approach is to start looking at your Promotions and Updates folders – who knows what goodies you might find in there in addition to some of our newsletters.
Here is a list of the people who have contributed to this newsletter since the start of 2020.
Lesley Wing Jan
Melinda De Bolfo